As a money services business, you may be known as a place to take money, a place to get money, or as both. Either way – your business is known to have cash and is a more likely robbery target than businesses that are not cash intensive.
You can help to minimize your risk of being robbed by taking some simple, common sense precautions.
- Greet customers & make eye contact as they enter your business.
- Keep registers locked when not in use.
- Empty excess cash receipts frequently into a drop safe (never “flash the cash”).
- Keep key windows and doors clear of signage & other obstructions so you can see out & police can see in. Place signage with BOTH sales goals AND safety goals in mind.
- Call 911 when necessary to report suspicious people. Pay attention for unusual or inappropriate loitering.
- Vary the times, routine & route of bank deposit trips as well as any cash runs.
- Go to the bank immediately without unnecessary delays, deversions or intermediate stops; preferably, do not go alone.
- Use an alarm company to monitor your business.
- Use alarms with sirens or lights.
- Install special mirrors &/or surveillance cameras throughout the premises where employees can see the entire interior. Inspect periodically to ensure that they have not been inadvertently moved or redirected, e.g. by cleaners or when an area has been repainted.
- If your surveillance camera works manually, activate any time someone suspicious enters.
- Put “height marker” tape on all door frames leading out of the building to provide a reference point for identifying culprits caught on surveillance film or videotape.
- Develop a written robbery response procedure policy for employees. Print & post the policy in bright colors on card stock, including space for suspect descriptions & special instructions.
- Keep the area around the cash register well lit & clearly visible from all possible directions.
- Make sure your safe or vault is of good quality, firmly anchored & locked.
- Keep premises neat & uncluttered; untidy-looking businesses may seem careless with money.
- Get out from behind the counter & keep busy when the store is empty; robbers prefer brief confrontations & may be deterred by the extra time it takes to get you back to the register.
- Avoid working alone; leave on a radio or TV in another room as if co-workers are in there.
- Locate cash register areas where they are visible from outside the premises.
- Include security procedures as a regular part of training for all employees.